Privacy Policy

At ZateHost, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including Shared Hosting, VPS, and Domain registration services.

1. Information We Collect

Personal Information

We collect information that you provide directly to us when you:

• Create an account or register for our services
• Purchase hosting, VPS, or domain services
• Contact customer support
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Billing information (credit card details, billing address)
• Account credentials (username, password)
• Domain registration information (as required by ICANN)
• Company information (if applicable)

Technical Information

We automatically collect certain information when you use our services:

• IP addresses and server logs
• Browser type and version
• Device information
• Usage data and analytics
• Cookies and similar tracking technologies

Service Usage Data

When you use our hosting services, we collect:

• Server resource usage (bandwidth, storage, CPU)
• Website traffic and visitor statistics
• Email account activity
• Support ticket communications

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our hosting services
• To process transactions and send related information
• To manage your account and provide customer support
• To send technical notices, updates, and security alerts
• To respond to your comments, questions, and requests
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations and enforce our terms of service
• To send promotional communications (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We share information with third-party vendors who perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.

Domain Registration

When you register a domain, certain information must be made available in the public WHOIS database as required by ICANN regulations. We may offer WHOIS privacy services to protect your personal information.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure data centers with physical access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Access controls and authentication measures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your account is terminated, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it for legal purposes.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can update or correct your account information at any time
• Deletion: You can request deletion of your personal information, subject to legal requirements
• Portability: You can request a copy of your data in a structured format
• Opt-out: You can unsubscribe from marketing communications at any time
• Cookie Management: You can control cookies through your browser settings

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

• Remember your preferences and settings
• Understand how you use our services
• Improve website performance and functionality
• Deliver relevant advertisements

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our services.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.