Privacy Policy

Data We Collect

Account & contact data: name, email address, phone number (optional), company name (optional), billing address, country.

Billing & transaction data: invoices, payments, tax/VAT details (if applicable), payment status, transaction identifiers. Note: We do not store full payment card numbers. Payments are processed by payment providers who handle sensitive card details.

Service & usage data: purchased products (hosting/VPS/domains), service status, configuration metadata, service identifiers, support plan, renewal dates.

Technical & log data: IP address, device/browser info, timestamps, authentication logs, security events, and limited server/network logs necessary to operate and secure the service.

Support communications: tickets, emails, chat messages, and any files you upload for troubleshooting.

Website cookies data: session identifiers, preferences (language/theme), analytics events (if enabled).

Hosted content: If you upload website/app content to our servers, it is stored and processed to provide hosting. You control what you upload and publish.

How We Use Data (Purposes)

We process personal data for the following purposes:

• Provide and operate services: create accounts, provision hosting/VPS, manage domains, authenticate users, maintain uptime.
• Billing and payments: issue invoices, process payments, handle refunds/chargebacks, accounting and tax compliance.
• Customer support: respond to tickets, troubleshoot technical issues, communicate service updates.
• Security and abuse prevention: detect fraud, prevent unauthorized access, mitigate DDoS/attacks, enforce acceptable use policies.
• Service improvements: monitor performance, fix bugs, and improve reliability (using aggregated/limited technical data).
• Legal compliance: comply with lawful requests and applicable regulations, resolve disputes, enforce agreements.
• Marketing (optional): send product updates or offers if you opt in; you can opt out anytime.

We only use data when we have a valid reason, such as providing the service you requested, meeting legal obligations, protecting our systems, or based on your consent (where required).

Sharing & Third-Party Processors

We may share data only as needed with:

• Payment processors: to process payments and prevent fraud.
• Infrastructure providers: datacenters, cloud/VPS providers, network providers (to deliver hosting/VPS).
• Support tools: ticketing/email systems used to communicate with you.
• Security providers: DDoS protection, firewall, monitoring tools (to secure our services).
• Legal authorities: if required by law or to protect rights, safety, and security.

We do not sell your personal data.

Cookies & Tracking

We use cookies and similar technologies for:

• Essential cookies: login sessions, security, and basic site functionality.
• Preferences: remembering settings like language or UI preferences.
• Analytics (optional): understanding website usage to improve user experience (where enabled).

You can control cookies through your browser settings. Disabling essential cookies may prevent login or client area features from working.

Security & Retention

Security: We apply reasonable administrative, technical, and physical safeguards, such as access controls, encryption in transit (HTTPS), monitoring, and incident response procedures.

Retention: We keep personal data only as long as necessary for:

• providing your services and support,
• meeting legal/accounting obligations (e.g., invoices),
• security, fraud prevention, and dispute resolution.

When data is no longer needed, we delete or anonymize it, unless we must retain it for legal reasons.

Your Rights & Data Deletion

You may have rights depending on your location (including access, correction, portability, objection, and deletion).

How to request deletion (this fixes the violation)

1. Email us at: [email protected] using the subject: “Data Deletion Request”.
2. From your account email address, include:
   • Your full name and account email
   • Client/Customer ID (if available)
   • What you want deleted (account, tickets, logs, etc.)
3. We may ask for identity verification to protect your account.

Important: Some data may need to be retained for legal/accounting/security reasons (e.g., invoices, fraud prevention), but we will delete what we can and limit what we must keep.

You can also request data access or correction by emailing the same address with the subject “Data Access Request” or “Data Correction Request”.

Contact

If you have questions about this Privacy Policy or your data, contact us:

• Company: ZateHost
• Website: zatehost.com
• Email: [email protected]
• Support: [email protected] (optional)

Last updated: 2026-02-19